Terms & Conditions
Last Updated: June 30, 2026
Welcome to FleetCargex. Please read these Terms and Conditions carefully before using our logistics matchmaking web portals and mobile applications. By accessing or using our services, you agree to be bound by these terms.
1. Account Registration & Credentials
Users must create an account using valid personal details to book transport matches. You agree to safeguard your credentials and take full ownership of all booking and payout actions authorized under your registered profile.
2. Matchmaking Technology
FleetCargex operates strictly as a tech platform that connects cargo shippers with independent, third-party logistics partners and vehicle drivers. FleetCargex does not own, lease, or operate commercial cargo trucks, and is not a common carrier.
3. Carriage Restrictions & Cargo Integrity
Shippers must guarantee that all cargo items comply with applicable laws. You shall not request transport for hazardous waste, explosive chemicals, flammable liquids, contraband, or any items banned by governmental transit regulations.
4. Dynamic Pricing, Surge & Payments
Estimated transport fares are generated dynamically based on routing distances, vehicle type parameters, categories, and helpers. All bookings must be paid upfront using Cash, UPI, or Wallet.
5. Verification OTPs & Transit Liabilities
To safeguard freight transport, users must verify dispatches using the Pickup and Drop OTP verification system. FleetCargex bears no liability for damaged goods, vehicle delays, or carrier service failures. Primary carriage liability resides with the independent transporter.
6. Cancellations & Dry-Run Compensation
Requests cancelled after a driver arrives at a pickup address are subject to a dry-run compensation fee to cover fuel and time expenses incurred by the transport partner.
7. Dispute Resolution & Governing Law
These service terms are governed by the laws of India. Any legal actions or litigation arising from this contract shall be submitted to the exclusive jurisdiction of the courts of New Delhi, India.
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